This Privacy Policy ("Policy") applies to all personal data collected, processed, and stored by rich888 ("the Company", "rich888", "we", "us", "our") in connection with the operation of the online gaming platform accessible at rich888.vu (the "Platform"), including all related services, mobile applications, and communications.
This Policy applies to all registered Members of the rich888 Platform, as well as visitors who access the Platform without registering. It covers personal data collected through the website, the rich888 Android application, live chat, email correspondence, and any other interaction with the Company.
By registering an account on rich888, depositing funds, or otherwise using the Platform, you consent to the collection and use of your personal data as described in this Policy. If you do not agree with any part of this Policy, you should not use the rich888 Platform.
rich888 acts as the data controller in respect of the personal data of its Members and Platform users. As data controller, rich888 determines the purposes and means by which personal data is processed. rich888 operates under international gaming authority oversight and processes personal data in compliance with applicable data protection regulations and licensing requirements.
For all data protection enquiries, please contact the rich888 data protection team at the contact details provided in Section 14 of this Policy.
rich888 collects personal data from you in the following categories:
Records of your communications with rich888 customer support, including live chat transcripts and email correspondence, are retained for quality assurance, training, and dispute resolution purposes.
| Category | Examples | Purpose |
|---|---|---|
| Identity | Name, DOB, phone number | Registration, KYC, age verification |
| Financial | Transaction records, payment method refs | Payment processing, fraud prevention |
| Gaming Activity | Bet history, session data, limits | Service delivery, responsible gaming |
| Technical | IP address, device info, cookies | Security, platform performance, analytics |
| Communications | Support chat logs, email records | Support quality, dispute resolution |
rich888 uses the personal data we collect for the following purposes:
rich888 processes your personal data on the following legal bases:
rich888 does not sell your personal data to third parties. We share personal data only in the following circumstances and only to the extent necessary:
All third-party service providers with whom rich888 shares personal data are contractually required to handle that data securely and in accordance with applicable data protection standards.
The operation of the rich888 Platform may involve the transfer of personal data to countries outside of Malaysia, including to cloud server infrastructure and game provider systems located in other jurisdictions. Where such transfers occur, rich888 implements appropriate safeguards to ensure that your personal data is protected to a standard equivalent to that required under applicable data protection law, including the use of contractual data protection clauses with receiving entities.
rich888 retains personal data for as long as necessary to fulfil the purposes for which it was collected, and in compliance with applicable legal and regulatory retention obligations. In general:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.
rich888 implements technical and organisational security measures appropriate to the sensitivity of the personal data we hold. These measures include:
While rich888 takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is entirely secure. You are responsible for maintaining the security of your account credentials and for notifying rich888 immediately of any suspected unauthorised access.
The rich888 Platform uses cookies and similar technologies to deliver and improve our services. The categories of cookies used include:
You may configure your browser to block or delete cookies. Note that blocking strictly necessary cookies will impair the functionality of the rich888 Platform, including your ability to log in and maintain an authenticated session.
Subject to applicable law and regulatory constraints (including AML and gaming licence retention obligations), you have the following rights in relation to your personal data held by rich888:
To exercise any of the above rights, please contact the rich888 data team as described in Section 14. We will respond to all valid requests within thirty (30) days. We may need to verify your identity before processing your request.
The rich888 Platform is strictly for individuals aged 21 years and older. rich888 does not knowingly collect personal data from individuals below the age of 21. If you believe that a person under 21 has registered an account or provided personal data to rich888, please contact us immediately at the details in Section 14. Upon verification, rich888 will delete the relevant data and close the account without delay. Age verification is conducted as part of the KYC process, and accounts where the age requirement cannot be confirmed will be suspended pending resolution.
rich888 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. The "Last Updated" date at the top of this Policy will be revised accordingly. Where changes are material, rich888 will provide advance notice to Members via their registered email address or through an in-platform notification. Your continued use of the rich888 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.
For all data protection enquiries, access requests, rectification requests, or complaints regarding rich888's handling of your personal data, please contact us through the following channels:
For responsible gaming concerns or self-exclusion requests, please refer to our dedicated Responsible Gaming page. For general terms of service, see our Terms & Conditions.
Data Security
All data transmitted to and from rich888 is encrypted with 256-bit SSL. Passwords are never stored in readable form.
Every data exchange between your device and rich888 is protected with 256-bit SSL — the same encryption standard used by major financial institutions. Your personal and financial data never travels in plain text.
rich888 does not sell, rent, or trade your personal data to third-party marketers or data brokers. Your information is used to operate and improve the rich888 Platform, nothing more.
Identity documents collected for KYC verification are handled with the highest security and retained only for the period required by our gaming licence obligations. Access is restricted to authorised compliance personnel.
You have the right to access, correct, or request deletion of your personal data. rich888 responds to valid data requests within 30 days. Contact the support team via live chat or email to exercise your rights.
Gaming activity data is used to support responsible gaming monitoring — identifying unusual patterns and enabling the deposit limits, loss limits, and self-exclusion tools available in every rich888 account.
Promotional communications from rich888 are sent only with your consent. You may opt out at any time from your account settings or by contacting support — your opt-out will be processed immediately.
rich888 handles your data with the same care we bring to game integrity and payment security. Explore the platform with confidence.
21+ Only. Please gamble responsibly.